Time Warner Cable & Charter Overcharged Customers $7.2 Million a Year
Fortunately, TWC and Charter have agreed to amend their policies. However, for its part, TWC said it “will not investigate when it began overcharging those customers unless customers bring specific concerns to the company’s attention.” The new policies will alert customers to overcharges and help them decide whether to take a credit or refund.
In response to a request for comment, a Charter spokesperson provided the following statement via email:
“An audit of our set-top box charges over the last nine months found them to be over 99% accurate. To move us closer to 100% accuracy and permanently resolve this issue, we have installed new controls to ensure discrepancies are caught and eliminated on a daily basis. Charter customers who were incorrectly charged for set-top boxes are being notified and given a 12-month credit for these fees. … We will put controls into place to catch such instances daily [at TWC], as we now have installed at Charter, but that will take approximately 60 to 90 days. Until then, we will proactively issue a one-month credit to any TWC customer that the current monthly process reveals was overcharged.”
If you’re thinking of switching cable providers, be sure you know where your credit stands. It isn’t uncommon for utility and cable companies to run a credit check when you apply, and you could potentially pay a larger deposit if you have bad credit. (You can read our tips for understanding your credit score here.)
This article originally appeared on Credit.com.