The Best Retail Companies To Work For
Looking for a job in the retail industry?
My Forbes colleagues have already laid out which retailers are doing theheaviest hiring this season, and which ones offer the best pay. But are you wondering where you’d be most satisfied? We’ve got the answer.
Glassdoor.com, a jobs and career community where people share information and opinions about the places they work, has just unveiled its 2012 retail industry report card, which sheds light into which retailers rate highest among employees. Glassdoor looked at employee feedback for more than 280 retailers with at least 60 approved company reviews from the past year.
The Top 10 Retail Companies To Work For
Company rating: 4.0
Sarah (Sally) Jewell (CEO) rating: 90%
In the No. 1 spot for a second consecutive year is the Washington-based retailer known for its sporting goods, outdoor gear and apparel. REI, which stands for Recreational Equipment, Inc., was founded as member-owned co-op in 1938, and currently has 127 stores in 31 states. The company employs about 11,000 people, many of whom are “very satisfied,” according to their reviews.
REI received a company rating of 4.0 out of 5, and its chief executive, Sally Jewell, earned a 90% approval rating.
According to its website, “REI’s culture, the heart of our work environment, is one that supports our values as well as our business goals. It’s one of the primary reasons why people come to work for us. They want to be part of the special place known as REI.”
A sales specialist based in Greenville, S.C., wrote in a review on the Glassdoor site: “Great communication with management, fabulous work-life balance, benefits for part-time, schedule flexibility, ability to make decisions on your own–no micro management.”
In the No. 2 spot is IKEA, an international home products company known for its affordable ready-to-assemble furniture.
The company began in 1943 in a small village in Sweden, when its founder, Ingvar Kamprad, was just 17 years old. Today, the company has expanded to 41 countries, with 131,000 employees.
A Hicksville, N.Y.-based IKEA worker who reviewed the company said it “respects its employees,” and raved about the great benefits, 401k, free gifts, holiday party, “and if you make a mistake, it’s okay,” the employee said.
IKEA earned a score of 3.8, while its CEO Mikael Ohlsson received a 93% approval rating.
Trailing close behind with a 3.7 company rating is Costco. An employee at the membership warehouse club said of the company: “Great starting pay for retail! Great co-workers who actually care about you and not just getting work done.”
Costco CEO, W. Craig Jelinek, earned a 90% approval rating.
Other places you might consider if you’re looking for a retail job right now: Nordstrom (No. 4), The Gap (No. 6) and DSW (No. 10).
Nordstrom, an upscale Seattle-based fashion retailer with 117 full-line stores and 119 Nordstrom Rack locations, earned a 3.6. A sales associate in Austin said: “Commission based sales allow for the employee to dictate his/her own paycheck. Nordstrom will only promote from within; There is much room for growth with this company. Nordstrom has a positive work culture. They offer great benefits, paid time off accruals and discounts on clothes.”
The Gap earned a 3.4, while the shoe warehouse, DSW, scored a 3.3.
An Ohio-based Gap employee said she learned all basic retail functions while working for the company. In addition, “management [is] very willing to teach in most cases; fun, young crowd to work with. Great for students. Flexible scheduling and great discount,” she said.
Meanwhile, a DSW worker wrote: “There are so many reasons why I love working at DSW; the people, the product, the challenge, the customers. Everything!”
Samantha Zupan, a Glassdoor spokesperson, says it’s important to give job seekers a head’s up on what to expect before they accept a job offer in the retail industry, especially during this busy time of year. “This can help create a better work experience,” she says. “If you are considering a job in retail, [this report] and the Glassdoor site can help you to uncover insights into a specific company’s work environment, culture, and pay all based on employee feedback. Plus, you can often find details from employees about work load, availability of hours, and perks like discounts on merchandise,” Zupan concludes.